Parents Guide

You probably have questions about keeping you, or your children safe while connected to our games through your mobile device. Things like age limits, in-app purchases, and privacy are all very valid concerns, and we’re here to make sure that you get the support you need.

To make sure you can enjoy Snowball games in a safe and controlled environment, we stick to a clear set of principles that have served our gamers and us well:

We respect our gamers, and we put all our might into making the most fun games for them to enjoy. We’ll never sacrifice game quality for any other short-term considerations.

We want you to be in total control of your experience with Snowball games. That means that before you or your child download our games, you should be given upfront information about the game’s content. This means that it should be totally clear when you’re about to make any purchases within a game.

If you or your child ever has any problems with our games, you should be able to quickly find out how to fix it. As well as providing guides like this, that means helping you to contact the right company for your issue, whether it’s to do with payments (which will usually be Google or Apple, who process purchases and refunds) or the game itself (which will usually be our support team).

Read on as we try to cover what might be your most likely questions. If we’ve missed anything, email us at parents@167.71.253.170. In your email, be sure to include any specific details that might be useful, like what happened and when, possible transaction ID receipts, relevant screenshots, etc.

If you’re familiar with our games, you can also check our Support pages for questions about your game or device. An additional resource is available inside your game by going to Settings > Help. There you can read frequently asked questions (FAQs) or report an issue that will automatically include some of your basic game information that will help us respond to you better.

WHAT ARE THE AGE LIMITS AND GENERAL POLICIES FOR SNOWBALL’S GAMES?

All of our games are made for, and offered to people who are at least 13 years of age. You can get more details on our Terms of Service and Privacy Policy pages.
Please note: You can find published age recommendations on both Google Play and Apple’s App Store on iTunes. However, these age or maturity classifications refer only to the content in our games (similar to movie ratings G, PG or PG-13 in the U.S., but related to gameplay, animations, etc.). For more on how these categories are defined, visit these support websites for Apple and Google.

INFORMATION WE COLLECT

All of our games are made for, and offered to people who are at least 13 years of age. You can get more details on our Terms of Service and Privacy Policy pages.
Please note: You can find published age recommendations on both Google Play and Apple’s App Store on iTunes. However, these age or maturity classifications refer only to the content in our games (similar to movie ratings G, PG or PG-13 in the U.S., but related to gameplay, animations, etc.). For more on how these categories are defined, visit these support websites for Apple and Google.

HOW CAN I MANAGE OR TURN OFF IN-APP PURCHASES?

All of our games are free to download. Please note however that our games also offer entirely optional “in-app purchases”. These purchases are never required to play the game, but can be used to enhance some elements of gameplay. In-app purchases vary in price and range from $0.99 to $99.99 (without taxes) in U.S. app stores, for example.
In-app purchases are paid for with real money, and are always clearly labeled as such. They’re accessible “in game”, meaning that the options to make a purchase are found within the game itself.
Important: You can easily manage the ability to make in-app purchases, adjust password protection settings, or disable in-app purchases entirely through your mobile device’s general settings. The way to do this depends on whether you’re using an Apple iOS device, like an iPhone or an iPad, or a Google Android device. Either way, the instructions you need are here:
Apple iOS device in-app settings / Google Android device in-app settings

WHO PROCESSES IN-APP PURCHASES?

Here at Snowball, we don’t process payments for in-app purchases, or have access to any of your credit card information. That’s because the payment transactions themselves are completed through Apple’s App Store or Google Play (depending on your device) via your personal email address associated with that account. Receipts for these transactions are emailed to you by Apple or Google after each purchase (though please note that any post-purchase processes are controlled by Apple or Google and are subject to change by them).

MY CHILD ACCIDENTALLY MADE AN IN-APP PURCHASE. CAN I GET A REFUND?

WHAT’S SNOWBALL’S POLICY ON PRIVACY?

Your privacy is always on the top of our minds. Here at Snowball, we don’t have access to any of your credit card information. That’s because the payment transactions themselves are completed through Apple’s App Store or Google Play (depending on your device) via your personal email address associated with that account. We’ll also always ask for your consent when it comes to sending direct marketing messages to your mobile device.
We won’t sell or disclose your personal data to third parties for their own commercial purposes. We’ll also always ask for your consent when it comes to sending direct marketing messages to your mobile device.
Read more in our Privacy Policy.

HOW CAN I CONTACT SNOWBALL?

Like we said, we’re here to help! If you have any more questions, send us an email at parents@167.71.253.170. In your email, be sure to include any specific details that might be useful, like what happened and when, possible transaction ID receipts, relevant screenshots, etc.
If you’re familiar with our games, you can also check our Support pages for questions about your game or device. An additional resource is available in your game by going to Settings > Help. There you can read frequently asked questions (FAQs).

Thanks for your help in making our games as safe and as fun as possible!