These Terms of Use (the “Terms”) govern your access to and use of the products and services made available under the Snowball name. They are intended to operate as a common, product neutral framework for Snowball’s games, applications, software, websites, digital content and related services, whether currently available or introduced in the future.
Snowball is the contracting party for any Product provided by Snowball whereas its contact information is provided within the Contact section of these Terms.
These Terms apply to every Product by default and are not conditional on the existence of any Product Specific Terms. Unless Product Specific Terms expressly state otherwise for the relevant Product, feature or transaction, these Terms apply in full.
By accessing or using a Product, you agree to these Terms and any applicable Product-Specific Terms. If you do not agree, do not access or use the relevant Product.
1.1 “Snowball”, “we”, “us” or “our” means the company identified in the contact section as responsible for the relevant Product in the applicable Product information or Product Specific Terms.
1.2 “Product” means any game, application, software, website, platform, API, digital content or other product or service developed, published, distributed, licensed, made available or operated by or on behalf of Snowball.
1.3 “Services” means a Product together with its related features and functionality, including updates, patches, downloadable content, online services, support, communities, events, virtual items and experimental or beta features, to the extent made available.
1.4 “Product Specific Terms” means any additional terms, notices, rules, policies or conditions expressly stated to apply to a particular Product, feature, transaction, event or service, where available.
1.5 “User”, “you” or “your” means the individual accessing or using a Product. Where the relevant Product is expressly made available for organisational or business use, these terms also include the organisation on whose behalf an authorised individual accesses or uses it.
1.6 “User Content” means any text, image, audio, video, username, communication, submission or other material that you upload, submit, create, transmit or otherwise make available through a Product.
1.7 “Virtual Items” means in product virtual currency, points, tokens, items, rewards, enhancements or other digital features that may be acquired, earned or used within a Product.
1.8 Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa. References to laws include amendments and replacements.
1.9 If a provision of these Terms is held invalid or unenforceable, it shall be limited to the minimum extent necessary, and the remaining provisions shall continue in effect.
2.1 These Terms are intended to apply as a general master agreement to all Products made available by Snowball, across platforms and distribution channels, including mobile devices, desktop, web, consoles, cloud services, app stores and other third-party platforms.
2.2 These Terms apply to Products available now and to future Products, successor or rebranded products, new features, monetisation models, advertising formats, social functions and related Services, unless the relevant Product Specific Terms expressly provide otherwise.
2.3 A Product may have additional Product Specific Terms, but they are not required for these Terms to apply. Unless Product Specific Terms expressly state otherwise, these Terms apply to the Product in full. Product Specific Terms supplement these Terms and apply only to the relevant Product, feature, transaction or activity, and they displace a provision of these Terms only where, and to the extent that, they expressly say so in accordance with clause 3.3.
2.4 These Terms do not override mandatory laws, mandatory consumer rights, or platform terms that must apply under the rules of the relevant platform.
3.1 The following order of precedence applies to the extent of any inconsistency: (a) mandatory applicable law; (b) mandatory terms of the platform through which the Product is obtained or used, but only to the extent they must apply; (c) Product Specific Terms or transaction specific terms, but only for the relevant Product, feature or transaction and only where they expressly state that they apply in place of a provision of these Terms in accordance with clause 3.3; and (d) these Terms, which apply in all other cases.
3.2 The applicable privacy policy governs the processing of personal data. It is a separate privacy document and does not become part of these Terms merely because it is referenced here.
3.3 Where a Product Specific Term is intended to override a provision of these Terms, it must expressly state that it does so and identify the relevant subject matter or provision with sufficient clarity. Otherwise, these Terms continue to apply in full.
4.1 You agree to these Terms when you indicate acceptance through an “Accept” button, checkbox or equivalent mechanism, or when you access or use a Product where the law permits acceptance by conduct.
4.2 Where the law requires affirmative consent or a particular form of notice, Snowball will use the relevant acceptance or notice mechanism. Merely browsing a public website will not constitute acceptance where applicable law requires a more explicit act.
4.3 If you use a Product on behalf of an organisation, you represent that you are authorised to accept these Terms on its behalf. This clause applies only where the Product is intended to be used by or for that organisation.
5.1 Minimum age requirements may differ between Products and may be specified in the relevant Product, store listing or Product Specific Terms. You must not use a Product if you do not meet its applicable minimum age requirement or applicable law.
5.2 If you are under the age of legal majority where you live, you may use a Product only with the involvement and consent of a parent or legal guardian where required by applicable law. The parent or legal guardian is responsible for reviewing these Terms and the relevant Product Specific Terms with the minor.
5.3 Snowball does not knowingly permit access to a Product by persons below the minimum age applicable to that Product. If Snowball becomes aware that an account or personal data has been provided in breach of applicable age requirements, it may take appropriate steps, including restricting access or deleting the relevant account or data, in accordance with applicable law.
5.4 Product age ratings, parental controls and platform-level restrictions may impose additional requirements. You must comply with them.
6.1 Some Products or features may be used without an account. Others may require registration, authentication or a third party sign-in service.
6.2 You must provide accurate information when registering and keep it reasonably up to date. You must not impersonate another person or create an account using information you are not authorised to use.
6.3 You are responsible for maintaining the confidentiality of your account credentials and for taking reasonable steps to prevent unauthorised access. You must notify Snowball promptly if you become aware of suspected unauthorised use of your account.
6.4 You are responsible for activity carried out through your account to the extent that such activity results from your acts or omissions, or from your failure to take reasonable care of your credentials. This does not exclude liability that cannot lawfully be excluded, including where the unauthorised access results from Snowball’s breach of its legal obligations.
6.5 Snowball may offer third-party authentication services and their availability and use may also be subject to the third party’s terms and privacy notices.
7.1 Subject to your compliance with these Terms and any applicable Product Specific Terms, Snowball grants you a limited, personal, non-exclusive, non-transferable and revocable licence to access and use the relevant Product for its intended purpose during the period it is made available to you.
7.2 Unless a Product Specific Term expressly permits it, the licence is for personal, non-commercial use only. A Product intended or licensed for business, professional or organisational use may be used only within the scope of the applicable licence or subscription.
7.3 No ownership of a Product or any intellectual property rights in it is transferred to you. All rights not expressly granted are reserved by the relevant rights holder.
7.4 You may not sublicense, resell, commercially exploit or make a Product available to another person except as expressly permitted by Snowball or applicable law.
8.1 You must use each Product lawfully and in accordance with its intended purpose, these Terms, Product-Specific Terms and any applicable community or event rules.
8.2 Unless expressly permitted by applicable law or authorised by Snowball, you must not: (a) copy, reproduce, modify, adapt, translate, distribute, publish, sell, lease or create derivative works from a Product; (b) reverse engineer, decompile or disassemble any software, except to the extent that such restriction is prohibited by law; (c) circumvent security, access controls, technical restrictions or payment mechanisms; (d) use cheats, bots, scripts, exploits, automation or unauthorised third-party software to gain an unfair advantage or interfere with a Product; (e) interfere with the operation, security, integrity or performance of a Product, its networks or other users’ access; (f) introduce malware or other harmful code; (g) scrape, harvest or extract data except through functionality or interfaces expressly provided for that purpose; or (h) use a Product for unlawful, fraudulent, deceptive, threatening, harassing or abusive purposes.
8.3 You must not use a Product in a way that infringes another person’s rights, violates applicable law or creates a material security, safety or integrity risk.
8.4 Nothing in this clause restricts rights that cannot lawfully be restricted, including any mandatory rights to decompile or otherwise access software under applicable law.
9.1 A Product may allow you to submit User Content, communicate with other users, participate in communities or events, or share content with third parties. These features may not be available in every Product.
9.2 You retain any rights you hold in your User Content. You represent that you have all rights, permissions and legal bases necessary to submit it and to grant the licence in clause 9.3.
9.3 You grant Snowball a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt as technically necessary, display and transmit your User Content solely to operate, provide, secure and improve the relevant Product and its related Services. The licence lasts for as long as reasonably necessary for those purposes, subject to applicable law and the Product’s functionality.
9.4 Snowball will not use identifiable User Content for unrelated promotional purposes unless you have separately agreed or such use is otherwise permitted by applicable law.
9.5 You must not submit User Content that is unlawful, infringing, defamatory, abusive, threatening, discriminatory, misleading, malicious or otherwise contrary to applicable Product-Specific Terms.
9.6 Where a Product includes user interaction or community features, Snowball may review, moderate, restrict or remove User Content and may restrict a user’s access to those features where reasonably necessary to enforce these Terms, protect users, comply with law or preserve the integrity of the Product.
9.7 You are responsible for retaining copies of User Content where you need them. Snowball does not guarantee that User Content will remain available indefinitely.
10.1 A Product may offer paid or free digital content, features, upgrades, subscriptions, Virtual Items or other in-product benefits. Their availability, price, functionality and applicable conditions will be presented in the relevant Product or purchase flow.
10.2 Unless the relevant Product Specific Terms state otherwise, Virtual Items and other in-product benefits are licensed for use only within the relevant Product, are not legal tender, have no cash value outside the Product and may not be sold, transferred, exchanged or redeemed for money.
10.3 Virtual Items may be subject to limits, expiry dates, usage conditions or other restrictions disclosed in the relevant Product. Snowball may make reasonable changes to balance, maintain, secure or improve a Product, subject always to mandatory consumer rights and any applicable contractual commitments.
10.4 Payments may be processed by the relevant app store, platform, payment service provider or other authorised payment processor. The payment provider’s terms and privacy practices may also apply. Snowball does not receive or store full payment card details where payment is processed directly by the relevant provider.
10.5 All purchases made in or through a Product, including purchases of Virtual Items, other digital content, subscriptions and any other paid features or services, are final. By default, we do not offer refunds, exchanges, or credits for any such purchase, including any subscription fee already paid or any unused portion of a subscription period. Notwithstanding the foregoing, your consumer protection rights are unaffected where specifically prescribed by applicable law.
10.6 Where a purchase is made through an app store, platform or other payment provider, that provider may apply its own refund and cancellation policies, and any request made to it is decided by that provider. Nothing in these Terms makes any such policy the exclusive source of your rights or removes any right you may have under mandatory law.
11.1 Where a Product offers a subscription, the purchase flow or Product Specific Terms will state the subscription period, price, billing frequency, renewal method, trial terms (if any) and cancellation process.
11.2 Unless disclosed otherwise, a subscription may renew automatically for successive periods until cancelled. You authorise the relevant payment provider to charge the applicable subscription fee in accordance with the purchase flow.
11.3 You may cancel a subscription using the method made available by the relevant purchase channel or as otherwise stated in the Product Specific Terms. Cancellation will take effect at the end of the then-current paid period unless applicable law or the purchase terms provide otherwise. Cancelling a subscription stops future charges but does not entitle you to a refund of fees already paid, subject to clause 10.5.
11.4 Any free or discounted trial, including its duration, eligibility criteria, conversion to a paid subscription and cancellation deadline, will be governed by the terms displayed when the trial is offered.
11.5 Mandatory statutory rights, including rights relating to renewal, cancellation, refunds and withdrawal, remain unaffected.
12.1 Depending on the Product and the features you use, a Product may include advertising, analytics, attribution, measurement, social integrations or links to third-party services.
12.2 Snowball may use third-party providers to support hosting, analytics, advertising, authentication, payments, customer support, communications and other Product functions. Further information about personal data processing is provided in the applicable privacy notice.
12.3 Third-party services, content, advertisements and websites are controlled by their respective providers. Snowball is not responsible for third-party services to the extent they are outside its control, but this does not exclude any responsibility that Snowball has under applicable law.
12.4 A link, integration or advertisement does not necessarily constitute an endorsement by Snowball. Your use of a third-party service may be subject to separate terms and privacy notices.
13.1 Snowball may provide updates, patches, upgrades, maintenance, new features or changes to a Product. Some updates may be necessary for security, legal compliance, compatibility or continued operation.
13.2 Snowball may modify, suspend or discontinue all or part of a Product where reasonably necessary for maintenance, security, legal compliance, technical reasons, business reasons or to improve the Product. Where required by law or where reasonably practicable, Snowball will provide advance notice of material changes or discontinuation.
13.3 Snowball does not guarantee that every Product or feature will be available at all times, in every territory or on every device. Availability may depend on third-party platforms, networks, devices and service providers.
13.4 Nothing in this clause limits any mandatory right to receive digital content or digital services in conformity with the applicable contract or law.
14.1 All intellectual property rights in and to the Products, including software, source code, designs, artwork, text, audio, video, names, logos, trade marks, interfaces and documentation, are owned by or licensed to Snowball or its licensors.
14.2 Except for the limited licence expressly granted under these Terms or a Product Specific Term, no rights are granted to you by implication, estoppel or otherwise.
14.3 You must not remove, obscure or alter copyright, trade mark or other proprietary notices included in a Product.
15.1 Snowball processes personal data in accordance with the privacy policy applicable to the relevant Product. That document explains, among other things, the categories of data processed, purposes, legal bases, recipients, retention periods and applicable data subject rights.
15.2 The categories of personal data processed may differ between Products and according to the features you use. Do not assume that every category of data described in a general privacy notice is collected by every Product.
15.3 These Terms do not constitute a consent to personal data processing where consent is required. Any such consent will be requested separately and in an appropriate manner.
15.4 If a Product is provided to an organisation and Snowball processes personal data on that organisation’s behalf, the parties may need to enter into a separate data processing agreement or other applicable data protection terms.
16.1 You may stop using a Product at any time. You may close an account or cancel a subscription using the process made available for that Product or purchase channel.
16.2 Snowball may suspend, restrict or terminate your access to a Product or account where: (a) you materially breach these Terms or applicable Product Specific Terms; (b) Snowball is required to do so by law, court order or a competent authority; (c) reasonably necessary to address fraud, security, safety or integrity risks; or (d) the Product or relevant feature is discontinued.
16.3 Where reasonably practicable and legally permitted, Snowball will provide notice and an opportunity to remedy a breach before taking action. Immediate action may be taken where necessary to prevent harm, protect users or systems, address serious misconduct or comply with law.
16.4 On termination, the licence granted to you for the affected Product ends. Clauses which by their nature are intended to continue, including provisions concerning intellectual property, User Content licences to the extent required, disclaimers, liability, dispute resolution and interpretation, will survive to the extent necessary.
16.5 Suspension or termination does not affect rights or remedies accrued before the effective date of suspension or termination, or any mandatory consumer rights.
17.1 To the maximum extent permitted by applicable law, Products are provided on an “as available” basis and, where legally permissible, without warranties not expressly stated in these Terms or the applicable Product Specific Terms.
17.2 Snowball does not warrant that a Product will be uninterrupted, error-free, compatible with every device or configuration, or available in every location. Snowball will, however, comply with any mandatory legal obligations relating to the conformity, security, support or functionality of digital content and digital services.
17.3 Nothing in these Terms excludes or limits a warranty, guarantee or other right that cannot lawfully be excluded or limited.
18.1 Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence, where such liability cannot lawfully be excluded; (b) fraud or fraudulent misrepresentation; (c) wilful misconduct, to the extent liability cannot lawfully be excluded; or (d) any other liability that cannot be excluded or limited under applicable law.
18.2 Subject to clause 18.1 and to the maximum extent permitted by applicable law, Snowball is not liable for indirect or consequential loss, or for loss of profits, revenue, business opportunity, goodwill or anticipated savings, where such loss is not the direct and reasonably foreseeable result of Snowball’s breach.
18.3 Subject to clauses 18.1 and 18.4, the aggregate liability of Snowball arising out of or in connection with the relevant Product shall not exceed the total amount paid by you to Snowball for that Product during the twelve (12) months immediately preceding the event giving rise to the claim. If you paid nothing for the relevant Product during that period, the cap shall be the amount, if any, specified, where available, in the applicable Product Specific Terms, subject always to mandatory law.
18.4 The limitations in this clause apply only to the Product giving rise to the claim and do not aggregate or cross apply liability across separate Products, applications, games or services, except to the extent a claim arises from the same underlying act or omission and applicable law requires otherwise.
18.5 Nothing in this clause limits any statutory remedy available to a consumer under applicable law.
19.1 If you are a consumer, nothing in these Terms affects rights or remedies that are mandatory under the laws applicable to you.
19.2 Where mandatory consumer protection law gives you the right to bring proceedings in the courts of your habitual residence or another competent forum, these Terms do not remove that right.
19.3 Any provision of these Terms that is inconsistent with a mandatory consumer right shall be interpreted as modified to the minimum extent necessary to comply with that right. If it cannot be so interpreted, it shall not apply to the relevant extent.
20.1 Snowball may update these Terms from time to time to reflect changes in Products, technology, law, business operations or security requirements.
20.2 The updated Terms will be published through the relevant Product, website or other appropriate channel and will state the updated date. Where required by law, or where a change materially affects your rights or obligations, Snowball will provide reasonable advance notice and obtain renewed acceptance where required.
20.3 Changes will not apply retrospectively to disputes or claims that arose before the change took effect, unless applicable law permits otherwise.
20.4 If you do not agree to a material change, you should stop using the affected Product and, where applicable, cancel any subscription in accordance with the relevant purchase terms. This does not affect rights accrued before termination.
21.1 Subject to clauses 19 and 21.2, these Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of the Republic of North Macedonia.
21.2 If you are a consumer, the choice of North Macedonian law does not deprive you of the protection afforded by mandatory provisions of the law that would otherwise apply to you. Any jurisdiction clause is subject to mandatory rules governing consumer jurisdiction.
21.3 Subject to clauses 19 and 21.2, the competent courts in Skopje, Republic of North Macedonia, shall have jurisdiction over disputes arising out of or in connection with these Terms. This clause does not restrict any mandatory right to bring proceedings before another competent court.
22.1 No failure or delay by Snowball in exercising a right or remedy constitutes a waiver of that right or remedy.
22.2 You may not assign or transfer your rights or obligations under these Terms without Snowball’s express prior written consent, except where such restriction is prohibited by law. Snowball may assign or transfer its rights and obligations to an affiliate or successor in connection with a corporate reorganisation, merger, sale or transfer of the relevant Product, provided that this does not reduce your mandatory rights.
22.3 If these Terms are translated, the English version shall prevail in the event of inconsistency, unless applicable law requires otherwise or the relevant Product Specific Terms state a different controlling language.
22.4 These Terms, and where available - together with any applicable Product Specific Terms, constitute the agreement between you and Snowball concerning the relevant Product, without prejudice to mandatory law or any separate agreement expressly entered into for that Product.
22.5 Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between you and Snowball.
23.1 For questions, complaints or support requests concerning a Product, use the contact details provided within that Product or in its relevant store listing or Product Specific Terms.
23.2 Unless the relevant Product identifies different contact details, you may contact Snowball at: support@snowballgames.io.
23.3 The contact information pertaining to Snowball is as follows:
Snowball DOOEL
11 October, 33 A
1000 Skopje, Macedonia.
Effective Date: 11 November 2026 | Last Updated: 11 November 2026